ORDERS & SHIPPING
1. Can I still shop online?
We are continuing to process orders to areas without fulfillment disruptions caused by COVID-19 although some countries may experience delays. The situation is rapidly evolving and we will continue to update this page as needed.
2. I placed an order online, will my package still arrive?
Please note that due to COVID-19, you may experience longer than normal transit times for your order. We are working closely with our couriers and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers.
3. Is it safe to open my package?
In addition to our ongoing safety and quality procedures (protective clothing, sanitation, quality control, etc.), all employees continue to wear gloves when handling product and shipments. We are following all recommendations from public health agencies and have been educating employees on hand-washing, hand-sanitizing, and social distancing measures in the workplace and at home.
4. Are there any changes to delivery processes due to the COVID-19 outbreak?
Yes. Our couriers are committed to ensuring the safest delivery possible, and therefore procedures will have been adapted to support this. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.
Can I still email/call for order inquiries?
Our Customer Service Team is working as hard as possible to get back to all of our customers. Due to the increase in volume, it may take us longer than usual to get back to you. We appreciate your patience and support!
Is your warehouse still accepting returns?
Yes, we are still accepting returns, however, return parcels may take longer for our team to process at this time. Due to this, refunds may take longer than usual.
Please allow up to 30 business days after the parcel has been delivered for return parcels to be inspected and refunds to be processed.